To enable residents to participate in shaping the future of the service, with the involvement of all who use and work within our home:


It is essential that Service Users including those with a diagnosis of Dementia, who require to be cared for in person centred environment, feel valued and are recognised as individuals. Effective communication is paramount when providing care for older people who have individual needs relating to their condition or in relation to vulnerability as age determines. Effective understanding of behaviour is also vital if an individual's needs are to be satisfactorily met.


  • To provide appropriate activities taking into consideration an individual's life history.
  • To feel safe and secure in a safe environment which promotes orientation and security by providing clear signage and sensory stimulation.
  • To identify potential risks and put strategies in place to minimise risk whilst promoting independence.
  • To be treated as an individual promoting equality and diversity at all times.
  • To facilitate individuals to exercise their rights and to make choices in relation to the daily activities of living and if there is incapacity to have an advocate to act on their behalf.
  • To facilitate individuals to participate in the review process.
  • To be provided with a Named Nurse and Keyworker on admission to the Care Home.
  • To be treated with respect and dignity at all times whilst maintaining confidentiality and privacy.
  • To have an agreed person centred care plan in place which is regularly updated to reflect any change in need.
  • To receive care and treatment from staff who have received training and understanding in medical conditions including dementia, debilitating and acute illnesses.
  • Consent to be obtained from individuals prior to any interventions or where incapacitated, incorporation of a clearly documented legal framework safeguarding individual's human rights.
  • Individuals to be encouraged to reach their potential by involving members of the staff team.
  • To receive care and support with the Guidance of Best Practice information.
  • To liaise with the multi-disciplinary team for external support
  • To recognise decisions made by individuals prior to admission, and ongoing in relation to the legal framework regarding welfare and financial security.
  • To provide end of life care maintaining individuals spiritual needs and providing effective pain assessment and management.