Residents will be treated with dignity and respect at all times. Families and friends are welcomed, and encouraged to visit as often as they wish, and to stay as long as they want. We also enable residents to visit their loved ones, particularly on special occasions, thus preserving those family ties and lifelong friendships which most residents hold in high regard. Consequently, a primary aim at Whitehills Care Home is to promote a customer focus by actively encouraging and enabling residents to become involved in the running of their new home.

Whitehills recognises that additional comfort and support to new residents and their families will be required during this difficult period of adjustment in their lives. This is achieved by the adoption of the 'key worker' approach, where identified members of staff are able to build a relationship with residents and their families.

All residents will be cared for within a friendly and caring environment by a team of dedicated and committed staff under the leadership of a very experienced and able Home Manager. The staffing complement includes: assistant managers, registered nurses, those with vocational qualifications in care, activities organisers, chefs, cooks, kitchen assistants, housekeepers, domestics, maintenance personnel and office staff. Thistle Healthcare endeavours to employ staff locally to facilitate the 'at home' environment but also to support the local community.